Shipping policy

Solara® Shipping and Delivery Policy

By placing an order through our website ("Site"), you agree to the following terms and conditions. These terms are designed to ensure both parties understand and accept the shipping process, helping set clear expectations and providing mutual protection.

1. Order Processing and Shipping Times

We strive to provide you with the best shipping options, no matter your location. Orders are delivered worldwide, and we aim to maintain the highest levels of responsiveness.

Processing Time:

  • Orders are verified, tailored, quality-checked, and packaged within 1-3 business days of placement.
  • All orders undergo rigorous quality control before leaving our warehouse.

Shipping Time:

  • Shipping duration refers to the transit time for items from our warehouse to the destination. We use US Express shipping services for all orders to ensure prompt delivery.

Note: Due to external factors such as the COVID-19 pandemic and unexpected surges in order volume, delays in material production or stock levels may occur. We strive to restock within 4-5 business days when such situations arise.

For any inquiries or assistance, please contact us at trysolara@gmail.com.

2. Stock Availability

We work diligently to maintain accurate stock counts on our Site. However, discrepancies may occasionally occur, preventing us from fulfilling all items in your order at the time of purchase. In such cases, we will:

  • Fulfill the available items in your order.
  • Contact you to offer options: wait for the restocking of the item(s) or receive a refund for the unavailable items.

3. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected at checkout, and the amount displayed will be the final shipping charge for your purchase.

4. Returns Policy

4.1 Return Exceptions

  • Items marked as "SALE" are not eligible for returns, except if the item is damaged or defective.
  • In cases of damage or defects, returns must be requested within 7 days of receipt. We offer either a replacement or a refund.
  • For refunds, the item must be returned unused, in its original packaging, and in a resellable condition.

4.2 Return Shipping

  • Return shipping is at the customer's expense, and you are responsible for arranging the shipment.

4.3 Refund Processing

  • Refunds will be processed as store credit once returns are received and inspected. We will notify you via email when this process is complete.
  • Shipping costs are non-refundable.

5. Dispatch and Delivery

5.1 Dispatch Time

  • Orders are typically dispatched within 2 business days of payment confirmation.
  • Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. We strive to minimize any potential shipment delays during these periods.

5.2 Change of Delivery Address

  • Requests to change the delivery address can be accommodated at any time before dispatch.

5.3 P.O. Box Shipping

  • We ship to P.O. Box addresses using postal services. Courier services are not available for these locations.

5.4 Military Address Shipping

  • We ship to military addresses using USPS but do not offer courier services for these locations.

5.5 Out-of-Stock Items

  • If an item is out of stock, we will hold your order until it is restocked. Existing items in the order will be reserved.

5.6 Delivery Time Exceeded

  • If your delivery exceeds the estimated timeframe, please contact us at trysolara@gmail.com so we can investigate.

6. Tracking Notifications

Upon dispatch, customers will receive a tracking link, enabling them to monitor their shipment based on updates from the shipping provider.

7. Duties and Taxes

7.1 Sales Tax

  • Sales tax is applied to all prices displayed on our Site.

7.2 Import Duties & Taxes

  • For international shipments, all import duties and taxes are pre-paid to ensure no additional charges upon delivery to the destination country.

8. Cancellations

Orders can be canceled at any time before dispatch. If your order has already been dispatched, please refer to our Returns Policy.

9. Insurance

All parcels are insured for loss or damage up to the declared value of the shipment.

9.1 Damaged Parcels

  • If a parcel is damaged in transit, we will process a replacement or refund as soon as the courier completes their investigation.

9.2 Lost Parcels

  • If a parcel is deemed lost after investigation by the courier, we will proceed with a replacement or refund.

10. Contact Information

For any questions, concerns, or issues regarding your order, please contact our customer support team at trysolara@gmail.com. We are committed to providing prompt and efficient service to address your needs.